Business

Charity Faces £400,000 Veterinary Care Expenses

The organisation, which operates in Solihull and Wolverhampton, reports an increase in its veterinary expenses.

The Birmingham Dogs Home is facing significant financial strain due to a substantial rise in call-outs for dogs in distress, resulting in annual vet bills of approximately £400,000.

A woman with blonde and pink hair sits on a bench holding a small black dog. — Centre manager Hayley Gee said Birmingham Dogs Home paid about £400,000 a year in vets bills

According to Hayley Gee, a representative from the charity, there has been a notable increase in dogs being surrendered by their owners who are unable to afford necessary treatment, contributing to the growing vet bills.

Gee highlighted instances where dogs had not received timely medical attention, stating that some cases involved dogs that should have been treated long ago or required immediate veterinary care.

The British Veterinary Association's president, Rob Williams, advised concerned pet owners to discuss financial concerns with their veterinarians, emphasizing that veterinarians are committed to supporting both animals and their owners.

This development comes amid findings by the Competition and Markets Authority that vet prices have increased at nearly twice the rate of inflation.

Earlier this year, veterinarians and animal charities informed the BBC that an increasing number of pet owners are either euthanizing their sick animals or delaying treatment due to escalating vet bills.

Warning: This story contains information that may be distressing for some readers.

Gee reiterated that the charity encounters cases where dogs have not received necessary medical attention in a timely manner, which can have severe consequences.

A large brown dog is lying down while two women in blue overalls tend to her and hold her head. — Gee said the centre recently found a dog in urgent need of treatment, tied up outside

Recently, the charity took in a dog that had been tied to a post outside their gate, which was later found to have given birth to a litter of puppies, one of which had decomposed inside her.

The dog's condition was critical, and it is likely that she had experienced complications during the birth of her puppies, which may have resulted in the loss of the litter.

Fortunately, the dog survived, but her case illustrates the consequences of delaying necessary veterinary care, as her owners had chosen to surrender her to the charity instead of seeking immediate medical attention.

Gee noted that emergency procedures, such as a caesarean birth, can be costly, with prices ranging from £1,000 to £2,000, depending on the complexity of the treatment required.

The charity's vet bills have increased significantly, according to Gee, who attributed this rise to the growing number of dogs requiring medical attention.

Despite the financial challenges, Gee emphasized that the charity is committed to providing necessary treatment to dogs in need, as long as there is a reasonable chance of survival.

The charity spends approximately £400,000 annually on vet treatments alone, with some procedures, such as specialist surgeries, being particularly costly.

The charity's centre receives around 150 calls per month from individuals seeking to rehome dogs, making it increasingly difficult to find new homes for the animals in their care.

A woman with short blonde hair kneels next to a large black and white dog that is lying down. — Gee said Birmingham Dogs Home had received an average of 150 call-outs to help stricken dogs every month

Over the past 12 months, the charity has experienced a decline in successful rehoming cases, with the number of rehomed dogs decreasing by half.

Gee attributed this decline to the fact that the charity takes in stray dogs, which can be more challenging to rehome, particularly larger breeds that are more expensive to care for.

As a result, potential adopters are becoming more cautious when considering rehoming a dog, making it more difficult for the charity to find new homes for the animals in their care.

The charity is constantly struggling to find space to accommodate new dogs, as their kennels are frequently at capacity.

Unfortunately, the charity's kennels do not remain empty for long, as there is always a steady stream of dogs in need of care and attention.

According to Williams, there are several factors contributing to the rise in vet fees, including advancements in veterinary treatments and the increasing expectation of pet owners to receive high-quality care for their animals.

Williams noted that veterinarians can now provide more advanced treatments than in the past, and pet owners are increasingly expecting human-level care for their pets, which comes at a significant cost.

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Business

Decline of Dining Out Trend Raises Concerns

According to the restaurant industry, it is currently dealing with a dual challenge: increasing expenses and a decrease in consumer spending power.

James Deegan's go-to order at his favorite restaurant, the grilled chicken burger, has lost its appeal due to a significant price hike.

Vicki sitting at an outdoor table eating a bowl of salad. She is holding a fork with a bite of food and has a cup of coffee, cutlery, and a menu on the wooden table. The restaurant’s exterior has large windows and decorative flowers are visible behind them. — Vicki and her family tend to avoid ordering starters and alcoholic drinks to keep restaurant bills down

The price increase from £12 to £18, plus the cost of a drink, has made dining out a costly affair for James.

This substantial price jump has led to James reducing his restaurant visits to just a couple of times a month, as he can no longer afford to dine out as frequently as he used to.

As a 27-year-old carer for autistic individuals, James must closely monitor his expenses to cover all his outgoings, limiting his social activities in the process.

James emphasizes the need to budget for small pleasures, which he once took for granted, in order to make ends meet.

The UK's cost of living crisis has been well-documented, with James having relied on a food bank in the past when his finances were strained, and one of its effects is a decrease in people's disposable income.

This reduction in disposable income means people have less money to spend on social activities, such as vacations, drinks at the pub, or eating out at restaurants.

The hospitality industry is facing a significant challenge due to decreased consumer spending and rising business costs, including taxes, food, wages, and energy expenses.

Many restaurants have increased their prices to remain operational, but some have still been forced to close down.

James wearing a light grey T‑shirt standing indoors in a bright room. Part of a doorway or wall panel is visible behind him, with a window and a ceiling light in the background. — James says he can only afford to dine out once or twice a month as meal prices have risen

According to the Hospitality Market Monitor, the number of restaurants in the UK decreased by nearly a fifth between December 2019 and December 2025, from 43,000 to 35,500.

A YouGov report found that people in Britain are dining out less frequently, with the majority citing price increases and the rising cost of living as the primary reasons.

The report, published in October, surveyed 2,000 respondents, with 38% stating they were eating out less often than the previous year.

Of those who reported eating out less, 63% attributed it to price increases, while 62% cited the increased cost of living.

Petrit Velaj, a 30-year veteran of the restaurant industry, opened his own Greek restaurant, Rozafa, in central Manchester in 2010.

Rozafa has received awards for its cuisine and has hosted famous diners, including Priscilla Presley and Boris Johnson.

Petrit, who hails from Corfu, enjoys sharing traditional Greek culture and music with his customers, in addition to serving authentic Greek dishes.

However, he is uncertain about the restaurant's future prospects.

Petrit expressed his passion for cooking and providing excellent service, stating that it brings him joy to see customers happy.

Petrit wearing a white chef’s jacket standing inside his restaurant, just in front of the kitchen and bar. Shelves behind him hold hanging utensils, spices, and kitchen equipment. Bottles of spirits and Greek decorations are arranged along the back wall. There is also an espresso machine visible in the background. — Petrit opened Rozafa in 2010 and loves his job – but he's not sure how much longer it's viable

He explained that for every £100 the restaurant earns, approximately £55 goes towards paying various taxes, leaving £45 to cover other expenses.

These expenses, including gas, electricity, water, rent, food, and wages, have increased over the years, making it challenging for the restaurant to operate.

As the owner of two restaurants, including one in Stockport, Petrit is responsible for 18 employees, some of whom have been with him for 20 years.

He is aware of the financial burdens his staff face and sometimes forgoes his own salary to ensure they are paid.

Fortunately, Petrit's children are now financially independent, alleviating some of his concerns.

He believes that running a restaurant has become increasingly difficult since he started in the industry.

Petrit, like many chefs, is critical of National Insurance rises and increasing business rates, as well as local issues such as limited parking and unclean streets, which deter customers.

Celebrity chef Gordon Ramsay shares Petrit's concerns about tax, warning that restaurants are "facing a bloodbath" and advocating for more cautious implementation of business rate increases.

Shortly after Ramsay's comments, the government announced a support package for pubs, but not restaurants.

The interior of the Rozafa restaurant containing tables set with white cloths, cutlery, wine glasses, and red candle holders. Black chairs are arranged around the tables, and single red roses in vases are placed as centrepieces. Toward the back, staff members are working at a bar and open kitchen area with shelves of bottles and hanging utensils. — Some months cashflow is so tight at Petrit's restaurant Rozafa he isn't able to pay himself a wage

Chancellor Rachel Reeves expressed particular concern about the impact of business rates on pubs compared to other high street businesses.

Petrit fears the potential closure of Rozafa, not only for himself and his staff but also for the local community it serves.

Several well-known restaurants in Manchester city centre, including TNQ Restaurant & Bar, have closed down in the past year.

Petrit believes that restaurants play a vital role in society, providing a space for people to come together and experience different cultures.

Kate Nicholls, chairwoman of the UK Hospitality trade body, agrees that restaurants are essential to the cultural and economic well-being of British towns and cities.

Nicholls emphasizes the importance of restaurants in creating jobs and attracting people to high streets, which in turn benefits other local businesses.

She stresses that restaurants are valuable assets that must be supported to prevent their loss.

Vicki and one of her children sitting at a dining table in a restaurant - other customers can be seen in the background — Vicki's family tend to eat out in restaurants once a week

Nicholls warns that if restaurants are not utilized, they will be lost, highlighting the need for community support.

Even individuals with above-average disposable incomes are feeling the effects of the higher cost of living, leading to changes in their dining habits.

Vicki Broadbent, a children's author and parenting blogger, comes from a family of restaurateurs and values the importance of restaurants in bringing people together.

Vicki and her husband, who live in Harrogate with their three children, typically dine out once a week, which they consider a privilege.

For Vicki, dining out is not only about enjoying good food but also about spending quality time with her family and reconnecting after a busy schedule.

However, as a higher rate taxpayer, Vicki and her husband are also feeling the financial strain and have adapted their restaurant habits accordingly.

Vicki notes that she and her family have stopped ordering starters due to their high cost, with prices ranging from £7-9 per dish, which could be better spent on a more substantial main course.

The expense of dining out is further compounded by Vicki's two teenage boys, who have outgrown the children's menu and now require more substantial portions, driving up the overall cost of their meals.

To keep costs in check, Vicki and her husband typically opt for soft drinks and water instead of alcoholic beverages, reserving the latter for special occasions such as birthdays or anniversaries.

Vicki and one of her children sitting at a dining table set with plates, cutlery, a bowl of sliced fruit, a teapot, and a glass jug. The child is wearing a T‑shirt with a rainbow design and she is wearing a black top with a colourful beaded necklace. The table is black glass and the wall behind them is white and has a framed picture. — The restaurant bills for Vicki's family are also increasing as her two boys are now hungry teenagers

In an effort to save money, the Broadbents sometimes choose to order takeaways instead of eating out, although Vicki observes that portion sizes have decreased over time, making it challenging to find good value.

Vicki remarks that the value of takeaways is often short-lived, as her teenagers tend to feel hungry again just a few hours later, leading her to question the worth of spending £100 on a meal that does not provide long-lasting satisfaction.

When selecting a restaurant, Vicki is often swayed by establishments that offer discounts, a strategy that Sarika Rana, head of consumer research at YouGov, says is common among many diners.

According to YouGov's October report, the rising cost of living is significantly influencing people's dining habits, with many still valuing the experience of eating out but being forced to make adjustments due to financial constraints.

The report found that half of the surveyed diners had altered their behavior to save money, with strategies including choosing less expensive restaurants and reducing the number of dishes ordered, while 46% of respondents said they forego desserts altogether.

In Crewe, James is being mindful of his expenses, recognizing that careful budgeting is necessary to enjoy a meal with friends or family without breaking the bank.

For James, eating out serves as a vital way to unwind and recharge after periods of intense care work, but he wishes that indulging in such small pleasures did not require so much financial planning and effort.

James expresses frustration at the difficulty of affording modest luxuries like dining out, describing the situation as "crazy" and "ridiculous".

Business

Heathrow Chief Cites Pedestrian Navigation Issues Despite Low Crowding

According to chief executive Thomas Woldbye, Europeans and Brits often collide due to their differing walking habits, with each group favoring a different side.

According to Heathrow Airport's boss, the perceived crowding at Terminal 5 can be attributed to pedestrians walking in areas that contribute to congestion, rather than an actual excess of people.

Multiple people walking towards Heathrow Terminal 5 carrying luggage as one person walks away from the terminal

At an industry event, Thomas Woldbye noted that the tendency of British passengers to keep to the left and European passengers to keep to the right can create the illusion of overcrowding in the terminal.

Woldbye shared his personal observation that this phenomenon occurs in both directions, resulting in collisions between people and contributing to the perception of overcrowding.

As the UK's busiest airport, Heathrow's proposal to construct a third runway has been met with resistance from climate campaigners and local residents, despite receiving government backing.

During the Aviation Club UK event, Woldbye expressed uncertainty about the project's future, stating that he was "not sure of anything" despite government support for the expansion.

Woldbye outlined the airport's plans, stating that they have a clear understanding of the project's scope and design.

However, he emphasized the need for modernized airspace and a long-term regulatory framework to establish a viable business case.

Woldbye highlighted the lack of clear regulations as a significant obstacle, making it challenging to move forward with the project.

He stressed that several key tasks must be completed this year to facilitate the commencement of construction.

With 84 million passengers passing through Heathrow annually, the airport believes that a third runway could increase this number to 150 million.

The government has argued that the expansion is necessary for economic growth, although some economists have disputed this claim.

Others have voiced opposition to the expansion due to environmental concerns and the potential disruption to local residents.

Woldbye suggested that the airport could implement "soft skills" to manage increased passenger traffic, such as improving pedestrian flow by separating travelers moving in different directions.

He proposed that by adjusting the flow of pedestrians, the airport could reduce congestion and improve the overall travel experience.

Woldbye acknowledged that this solution might be oversimplified but emphasized the importance of creative problem-solving in addressing the airport's challenges.

The airport measures both crowding and passengers' perceptions of crowding, with Terminal 3 receiving the highest score and Terminal 5 ranking among the lowest, despite having more space.

Woldbye attributed Terminal 3's success to the removal of seating, telephone boxes, and other obstacles, which has resulted in a less crowded atmosphere.

He observed that by reducing clutter and improving visibility, passengers feel more at ease and can navigate the terminal more efficiently.

Business

Ring Drops Partnership With Surveillance Company Amid Criticism

A commercial aired during the Super Bowl has drawn fresh attention to the smart doorbell company’s handling of user privacy.

Amazon's Ring, a smart doorbell company, has ended its partnership with Flock Safety, a firm that provides surveillance services, following criticism over its handling of user privacy.

A iPhone showing video outside of a home captured from a Ring doorbell camera.

In October, Ring and Flock Safety announced a deal that would have enabled law enforcement agencies to access video footage from Ring devices, with customer consent, for investigative purposes.

The proposed agreement would have allowed agencies partnered with Flock to retrieve relevant video recordings from Ring devices, provided customers had given their permission.

The decision to cancel the partnership came shortly after a Ring advertisement aired during the Super Bowl, sparking widespread criticism for its perceived invasiveness.

According to Ring, the partnership with Flock would have required significantly more time and resources than initially anticipated, leading to the decision to terminate the agreement.

Ring also stated that the integration of its cameras with Flock's systems never took place, and as a result, no customer videos were shared with Flock Safety.

A Flock Safety spokesperson described the cancellation of the partnership as a mutual decision, stating that it would allow both companies to better serve their customers and communities.

Flock Safety released a statement saying, "We believe this decision allows both companies to best serve their respective customers and communities," following the cancellation of the partnership.

Ring, acquired by Amazon in 2018, has previously faced concerns regarding its privacy policies, particularly with regards to its collaboration with law enforcement agencies and its handling of user data.

A recent Ring advertisement, which showcased the company's Search Party feature, drew new criticism and sparked concerns about surveillance and privacy.

The advertisement, which depicted a neighborhood using Ring devices to locate a lost dog, was widely criticized for promoting a form of community surveillance.

Senator Ed Markey, a Democrat from Massachusetts, responded to the advertisement by calling on Amazon to discontinue its monitoring features, citing concerns about the potential for a "surveillance state."

The Electronic Frontier Foundation, a non-profit organization that advocates for internet rights, criticized the advertisement, saying it used a relatable scenario to promote a feature that could potentially enable widespread surveillance and tracking.

The advertisement was also mocked on social media, with rival company Wyze releasing a satirical video that poked fun at Ring's Search Party feature.

In the video, Wyze co-founder Dave Crosby jokingly suggests that the technology could be used to track anyone, but claims it is only used for finding lost dogs, highlighting the potential risks and concerns surrounding the feature.

Both Ring and Flock Safety have faced public scrutiny over their handling of user privacy and their collaborations with law enforcement agencies.

Flock Safety, founded in 2017, has experienced rapid growth, with its cameras and license plate readers currently active in over 5,000 US cities, primarily through contracts with police agencies.

The company's plans to partner with Ring were announced amidst controversy, with Senator Ron Wyden accusing Flock of not doing enough to prevent the misuse of its cameras, particularly in relation to immigration and abortion laws.

Flock Safety has disputed these allegations, denying any wrongdoing.

Ring also collaborates with law enforcement agencies, receiving thousands of requests for footage from customer cameras each year, and complying with these requests when legally required.