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‘Fear and alienation’: Senior Co-op staff complain of ‘toxic’ culture at the top

According to the Co-op’s legal representatives, the complaints filed do not reflect the overall sentiments of the staff.

The Co-op, a 180-year-old member-owned business, is facing criticism from senior managers who claim that the company's executive level has a "toxic culture" that contradicts its stated ethical values.

A woman with a long brown ponytail wears a black gillet with a blue co-op logo while looking at a shelf full of chocolates in the supermarket.

A letter sent to Co-op board members, obtained by the BBC, expresses concerns about "fear and alienation" among senior staff who are hesitant to voice their opinions about the company's direction due to the leadership team, which includes CEO Shirine Khoury-Haq.

Multiple sources have stated that the company's culture discourages challenges to authority, resulting in a series of poorly made decisions that have led to low morale, sudden departures, and significant financial losses, including a sharp decline in profits and a surge in food waste.

The Co-op's lawyers have responded to these criticisms, stating that they do not recognize the comments and do not believe they reflect the views of the company's broader leadership and colleagues.

A senior manager told the BBC that their advice was initially ignored and eventually met with hostility, creating an environment where employees feel unable to express their opinions: "You learn to keep quiet and avoid speaking up, as those who do are often targeted."

The letter, which claims to represent the views of numerous senior managers, was emailed to the chair and another board member over two weeks ago and alleges that the leadership's behavior has severely damaged the company's culture.

Several senior-level sources have confirmed the contents of the letter, stating that they have personally experienced intimidation and fear when speaking up in front of top executives.

Although the company responded quickly to a devastating cyber-attack that cost £206m in lost sales, the letter argues that the subsequent decision to restock shelves with available products, regardless of their suitability, led to a decline in sales and profits, as well as increased food waste.

Shirine smiles while wearing a black and white houndstooth jacket and an orange lanyard.
Shirine Khoury-Haq has been chief executive of the Co-op since 2022

According to one source, the company was sending alternative products to fill shelf space, such as parsnips, to replace items that were out of stock, like steak.

A Co-op spokesperson acknowledged that the company had to make difficult decisions during a challenging period, but did not elaborate on the specifics.

Despite the disruption caused by the cyber-attack, the Co-op proceeded with plans to merge its retail, wholesale, and third-party buying functions into a single unit, Group Commercial and Logistics (GCL).

Experienced staff warned that this reorganization would cause disruption and create confusion among suppliers, but their concerns were not addressed.

Senior managers believe that the company's ongoing decline in operating performance can no longer be attributed to the cyber-attack and is instead the result of poor decision-making, including the GCL restructuring.

The Co-op has reported declining monthly sales compared to the previous year since July 2025, making it one of the worst performers in the grocery sector, with its market share near record lows.

A Co-op spokesperson highlighted the company's solid financial position, with reduced debt and significant cash reserves, providing a financial safety net.

Following the GCL restructuring, numerous colleagues, including senior personnel, have left the business.

A shop fridge with almost empty shelves, and a sign stuck on the window which says "Sorry we are having some availability issues which will be resolved shortly"
Some Co-op shoppers found empty shelves in May following the cyber-attack

Several key executives, including Jerome Saint-Marc, Sinead Bell, Adele Balmforth, and Rebecca Oliver-Mooney, have departed the company in the last six months.

The letter to the board claims that many decisions have been poorly made, ignoring advice and communicated carelessly.

A Co-op spokesman stated that the company's decision-making process involves listening to various views from leaders and colleagues, acknowledging that not everyone will agree with the final decisions.

However, one source described the company's current state as "toxic," with a ruined collaborative culture, low morale, and a sense of shock among employees.

Another source compared the situation to "corporate gaslighting," where top management claims everything is fine despite evidence to the contrary.

The Co-op's history dates back to 1844, when the Rochdale Society of Equitable Pioneers established a store to provide quality food at fair prices to working-class neighborhoods.

The company's code of conduct emphasizes the importance of creating an open and supportive working environment.

The code states that the Co-op is committed to conducting business in a safe, honest, and ethical manner, including maintaining an open and supportive work environment.

One staff member expressed disappointment, saying that the company's treatment of colleagues and the business itself betrays its stated values.

A Co-op spokesperson emphasized that the company's colleague engagement remains high and that its culture and ethos promote constructive and cooperative behavior among leaders and colleagues.

The Co-op is owned by its 6.5 million members, who historically received a dividend from profits.

The dividend was abolished in 2014, with profits now used to lower member prices and fund community projects, including the operation of dozens of academy schools in disadvantaged areas.

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GB men’s curling team suffers upset defeat to Italy

At the 2026 Winter Olympics, Great Britain’s men’s curling team mounted a comeback against Italy following a disappointing beginning, ultimately falling short in their inaugural match.

Despite a valiant comeback, Team GB ultimately fell short as Italy held their composure to secure the win in the final end.

A dismal start to the match proved costly for Team GB's men, as they suffered their first defeat of the Winter Olympics at the hands of host nation Italy, despite a spirited fightback in the packed Cortina Curling Stadium.

Following victories in their first two matches, including a win over the Swedish rink that beat them in the gold-medal match four years ago, Team GB entered their second high-profile encounter in as many days in a confident position.

However, a disastrous opening end, in which Italy stole four points, left Team GB trailing and facing an uphill battle in front of a boisterous home crowd.

The British team, currently ranked number one in the world, gradually regained their footing and managed to level the score by the ninth end.

Ultimately, Italy maintained their composure in the final end to emerge victorious, winning 9-7 and adding Team GB to their list of scalps, which already included the Swedes.

"We had to dig deep and play some solid curling, but unfortunately, it wasn't enough to get us over the line," Team GB lead Hammy McMillan said in an interview with BBC Sport.

With seven wins from nine round-robin matches guaranteeing a spot in the semi-finals, Team GB remains in a strong position, although fewer wins may still be sufficient to advance.

The women's team is set to take to the ice next, facing South Korea in their second match at 13:05 GMT, while the men will return to action on Saturday against the Czech Republic at the same time.

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The looks of shock on the faces of Team GB's curlers told the story of a disastrous opening end.

With a stone in play, Mouat attempted a risky shot in an effort to claim two points, but it backfired, resulting in none of Team GB's stones in the house and four Italian stones in position.

However, the Scottish quartet, ranked number one in the world, quickly regained their composure and got back to their game.

The teams exchanged singles before a impressive final throw by Mouat, aided by a measurement to determine which stone was closest to the button, allowed Team GB to claim two points and narrow the gap to 5-3.

Another excellent team effort, which included a well-judged throw by Mouat, a solid sweep by Hammy McMillan and Bobby Lammie, and Grant Hardie's strategic expertise, forced Italy to concede a point in the fourth end, reducing the deficit to a single point at the break.

Italy blanked the sixth end and added two points in the seventh to rebuild their lead, but Team GB fought back with two points of their own, remarkably levelling the score with one end remaining after a steal.

The match came down to the final end, but Italy held their nerve to secure the win, prompting a deafening roar from the crowd.

"It's an incredible experience, and we need to get used to it," McMillan added, describing the electric atmosphere as "surreal" and "cool," more akin to a football match than a typical curling crowd.

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Scotland Kicks Off Nations League Against Slovenia

Uefa has released the schedule for the Nations League, with Scotland set to begin their campaign on 26 September with an away match against Slovenia.

Uefa has released the schedule for the Nations League, with Scotland's campaign set to begin on 26 September with an away match against Slovenia.

The team's six group stage games will be played within a three-month period, culminating in a match against Switzerland on 16 November.

The fixture list was announced following Thursday's draw, which placed Scotland in a group with Switzerland, Slovenia, and North Macedonia.

Having been relegated from League A after a play-off loss to Greece last year, Scotland will compete in the second tier of the Nations League this year.

In response to the draw, head coach Steve Clarke noted that the teams in the group appear to be evenly matched.

Clarke reflected on the team's past experience in the competition, stating that it has been beneficial for Scotland.

He emphasized the importance of the Nations League, citing its role in helping the team qualify for Euro 2020, and anticipated a challenging set of matches.

A key matchup in the Nations League will see Scotland face off against Switzerland.

The group stage will determine the teams' fates, with the winner earning promotion, the runner-up entering a play-off, the third-placed team facing a relegation play-off, and the fourth-placed team being relegated directly.

The upcoming group games will mark a reunion for Scotland and Switzerland, who previously drew 1-1 in Cologne at Euro 2024.

Scotland's last encounter with Slovenia was during the 2018 World Cup qualification campaign, when they won 1-0 at home and drew 2-2 away.

The team has not played North Macedonia since the 2014 World Cup qualifiers, when they drew 1-1 at home and won 2-1 away, with goals from Ikechi Anya and Shaun Maloney.

The schedule for Scotland's Nations League campaign begins on 26 September with a match against Slovenia.

The team will then host Switzerland on 29 September, followed by a trip to face North Macedonia on 3 October.

Scotland will then play Slovenia at home on 6 October, before hosting North Macedonia on 11 November.

The final group stage match will see Scotland travel to face Switzerland on 16 November.

The team's home match against North Macedonia is set for 11 November.

The campaign will conclude with an away match against Switzerland on 16 November.

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Golfer McIlroy Sinks Bunker Shot at Pebble Beach Pro-Am

At the AT&T Pebble Beach Pro-Am in California, Rory McIlroy achieved an eagle on the 14th hole at Spyglass Hill, capping off his opening round with a score of 68.

During the AT&T Pebble Beach Pro-Am in California, Rory McIlroy achieved an eagle on the 14th hole at Spyglass Hill, contributing to his first-round score of 68.

For further information, Rory McIlroy had a solid opening round, while Hisatsune took the lead.

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